How can we help you?

• Can I order during Covid-19 / coronavirus lockdown?
• How do I contact the Post Office Customs?
• How do I track Yanwen Express Tracking?
• How long does the shipping or delivery take?
• How long will my order take to arrive?
• How much is delivery?
• I have tracked my item and it has been delivered to the Post Office. What now?

See all articles in Shipping →

• Are my credit card details safe?
• Can I pay using Maestro or VISA Electron debit cards?
• What are my payment options?
• Can I make payment with Capitec?
• Can I Pay on Delivery?
• Have you received my payment?
• How are bank details kept safe on i-Pay?

See all articles in Payments →

• How do I return my purchase?
• Is there a warranty on the products?
• Return an item
• Returns Policy
• What if it's broken?
• What if you send me the wrong thing?

• Can I collect my order?
• Can I pay when you deliver my item?
• How do I CANCEL or EDIT Order?
• How do I contact a seller after placing an order?
• How do I track my order?
• Item I want is out of stock. What now?
• What do I do if I don't receive my package?

See all articles in Orders →

• Can I buy from your physical stores?
• Can I cancel my order? (10-15 working days)
• Can I cancel my order? (50-60 days)
• Can I come to your physical store and pay cash?
• Can I unsubscribe?
• Contact Us
• How do I buy from Zasttra.com?

See all articles in General (Buyers) →

• Do I need to Create an Account?
• How do I close my account?
• How old do you have to be to order on Zasttra Markeplace?

• Can I cancel my subscription?
• Can I sell outside South Africa through Zasttra.com?
• Can I upload CSV files to Zasttra Marketplace?
• Give us more clarity regarding processing orders, and payouts
• How can I increase my sales as a seller on zasttra marketplace
• How does shipping work?
• How do I list my products on Zasttra.com?

See all articles in Seller FAQS →

• A 5-step guide to using Instagram ads by Hootsuite.

• How do I advertise if I'm an affiliate with zasttra?
• I am an affiliate of Zasttra and I am unclear as to how to post the products I’m selling using Zasttra links

• Do you have stock?
• How do I use a gift card?
• I need a quote
• What is the price?

• How can I buy an item I won on Auction?

• Can I collect orders direct from your warehouse or company?
• Can points for used for purchase?
• Do you deliver directly to a person's house?