Please note that all outstanding orders have been shipped and our help desk will remain open. We are all doing our best and we appreciate your support and patience. We thank you so much for being a Zasttra member and customer.

General (Buyers)

  • Can I buy from your physical stores?

    We are an online store and do not have physical retail stores. Our offices are in Pietermaritzburg. This website is our store and we deliver throughout South Africa.
  • Can I cancel my order? (10-15 working days)

    For a special order item* with future shipping days (*SHIPS IN OVER 7 DAYS) of over 7 working days; normal cancellations are not accepted. However, forced cancellations will incur a 15% restocking charge. This is because the product has already been shipped, most likely by an overseas supplier an...
  • Can I cancel my order? (50-60 days)

    Please note that orders shipped by an overseas seller cannot be cancelled. Overseas products fall under the following cancellation policy: • If your order has not yet been dispatched from the Seller: Cancellation is allowed. • If your order has already been shipped by the Seller: Cancellation is ...
  • Can I come to your physical store and pay cash?

    Nope, we only sell over the internet. This means that you are already in the store. We bring the store to you. Eazy Peazy!
  • Can I unsubscribe?

    Of course you can but we hate to see you go. Check the bottom of our email for the ‘unsubscribe’ button. Click on ‘unsubscribe’ and you won’t get any more unwanted emails.
  • Contact Us

    We're not available telephonically but we personally respond to every email, usually within a day and frequently less. Feel free to contact us.
  • How do I buy from

    Browse the extensive range of products on Zasttra Marketplace. Select the colour/size/type and click the ‘Add to Cart’ button Once you have finalised your selection you can ‘View your Cart’ (top right next to 'Search') Make sure your order is 100%, you can increase quantity here and then click...
  • How long has been around?

    Our first sale made its way to the first customer on 27 January, 2013.
  • The item I ordered is out of stock. What now?

    We've made this easy. Follow these instructions: Go to the page of the item which is out of stock. On the product details area, click the "NOTIFY ME when available" tab. Enter your details and we'll notify you as soon as we have it in stock.
  • What are the specifications for this device?

    Try checking the product description. We try to squeeze out all the info we can. Enter the name of the product on the search bar and click on the item result. Next to the image display, you will find the product description. Not enough information there? Not to worry. You can get in touch with us...
  • What have people who have purchased said?

    Nice things. See our track record on our products reviews. And if you want to be in the loop, join our conversations about taking place on Twitter and Facebook.
  • What is Zasttra's phone number?

    We're not available telephonically but we personally respond to every email, usually within a day and frequently less. You may also contact sellers directly on Zasttra product products. Since Zasttra is a marketplace, not an online shop, Sellers run their own store and you're buying directly fr...
  • Where is Zasttra Marketplace?

    We are based in Durban, Kwazulu-Natal, South Africa.
  • Who are the people behind

    People who think that shopping online is the way forward backed by superior service. That's us.
  • Why does customs clearance take long?

    When receiving goods from abroad, customs can cause delays. There are many reasons why our shipment may be delayed. Usually, this is caused by one important detail or declaration that’s been missed. However, delays can also be due to other circumstances, such as weather and issues at the port. We...
  • Why is it going to the Post Office?

    Some products are shipped from abroad by overseas sellers. To keep the price of items to an absolute minimum, these items are shipped by International Standard Post Office Shipping. This is why they are delivered to the Post Office as stipulated in the shipping method. For security reasons, you m...