Please note that all outstanding orders have been shipped and our help desk will remain open. We are all doing our best and we appreciate your support and patience. We thank you so much for being a Zasttra member and customer.

Payments

  • Are my credit card details safe?

    Yes, we know this is worry for some folk, especially first-timers. But, all we can say is yes, they're safe. All credit card transactions are processed by payfast and takes place on a secure page (your address bar will appear green) and no credit card details are stored.

  • Can I pay using Maestro or VISA Electron debit cards?

    Zasttra.com allows payment by Maestro and VISA Electron debit cards using the payD system, by enabling you to submit your Maestro / VISA Electron Debit Card PIN number securely via your mobile phone.To use the PayD service you will require:A bank account with Nedbank, Standard Bank or ABSA and …H...

  • What are my payment options?

    Payment can be made via Zapper, Snapscan, MasterPass, i-Pay and more below:

  • Can I make payment with Capitec?

    Good news! Instant EFT by PayFast now supports Capitec Bank as well as Investec. You can also make use of your Global One card from Capitec to make payments via the credit card option when you checkout. In the unlikely event that your card is not registered for online shopping (almost all are),...

  • Can I Pay on Delivery?

    Unfortunately, Cash on Delivery / COD / POD is not available on zasttra

  • Have you received my payment?

    If you are given a receipt when you pay, then you can rest assured that we did. Please allow up to 24 hours for clearance when paying via EFT from FNB or 48 hours if using another bank. However, send us a proof of payment as this would help us find your payment in the very unlikely event we don't...

  • How are bank details kept safe on i-Pay?

    When making use of the i-Pay service, the communication between you and your bank occurs as it normally would therefore the security of your bank’s internet banking is inherited. i-Pay guarantees the highest levels of security when paying online i-Pay has a Thawte EV SSL encryption certificate w...

  • How can I pay the extra shipping fee of R59?

    You can pay via the link below and send us the proof of payment. PAY R59 HERE

  • How does i-Pay work?

    Select i-Pay as your payment option during checkout Select your bank from the list presented Login to the i-Pay portal using your internet banking credentials Select an account to pay from (If you only have one account, it will be automatically selected for you and this step will be skipped) The ...

  • How do I make an Instant EFT payment?

    We’ve recently launched a refreshed version of Instant EFT payment method. Now Instant EFT supports Capitec Bank and Investec payment. What's more, we've also created an automated payment option (the manual option is still available too). See below for steps on both options. Automated Instant EF...

  • How do I make a payment using Bitpay?

    With bitcoin, there's no sensitive information to collect and store, and there are no cards to charge. You simply send bitcoin from your computer or mobile device directly to a bitcoin payment address.

  • How do I pay from my Wallet?

    To pay from your wallet, ensure that you have signed into your account. Then proceed to the cart and then Click on "PAY FROM WALLET" while you are in the cart. You will then be able to check out with your Wallet Balance.

  • How do I use Snapscan?

    With our online checkout option, you only have to load your card details once, when you download the Snapscan app. With your information already securely encrypted on your phone, you don’t need to enter them on a website again. And if you’re paying from your phone, it’s as easy as clicking a butt...

  • I paid via EFT/Snapscan and my payment has not yet been confirmed. Have you received my payment?

    If you are given a receipt when you pay, then you can rest assured that we did. However, send us a proof of payment as this would help us find your payment in the very unlikely event we don't receive it.

  • What is mobicred and how does it work?

    mobicred is an online account that gives buyers access to credit, which they can use on PayFast. The facility works in a similar fashion to retail store credit: only online. mobicred charges interest rates comparable to those of credit card providers and only levies monthly fees while the account...

  • What is Paygate?

    PayGate has links to all major acquiring banks throughout Africa and worldwide. Card transactions are processed using PCI DSS Certified systems. You can make Card payments using PayGate’s secure payment page. All online card payments processed in South Africa are passed for 3D Secure authenticati...

  • What is SCode Payment? (Better alternative to Bank Cash Deposit)

    SCode is a unique payment platform that allows you to pay for your online purchases in person at over 6,000 South African retailers. What’s more, you can pay using their credit, cheque or debit card, and even cash! SCode is an optional payment method, you can use it when you select PayFast as a ...

  • Where’s my refund?

    A refund can take between 5 and 10 working days to clear in your account depending on your chosen payment method.

  • Why am I expected to pay for bank charges if I am the one buying from your website?

    We do cover all charges for online payments. However, the option to make a cash deposit is made available for your convenience. The charges for this type of payment are entirely for the bank service of making payment. This service fee is R40 and that is what you are paying for. Please note that a...